FREQUENTLY ASKED QUESTIONS

A selection of the questions most frequently asked by our customers, together with the appropriate replies. If your specific question is not included, please send us an e-mail to: info@computercallout.net We will respond quickly and do our very best to help.

Do you charge for travelling time?

We do not charge for travelling time - only the time spent by the engineer working on your computer is chargeable.

Are your engineers fully qualified?

Our engineers are highly experienced and fully qualified Microsoft Certified Systems Engineers. They are carefully selected and have all spent many years working in the computer industry.

Is your work guaranteed?

Our work is fully guaranteed. All components are supplied new and covered by a full parts and labour warranty for a period of twelve months from the date of installation.

What are your charges?

We constantly review our charges to ensure they remain as competitive as possible. Please contact us for more details.

Can I limit the job to one hours' work?

You can choose to limit the booking to one hour and the engineer will do his very best to complete the work within the agreed time.

Is there a callout fee to pay?

We charge a £30 (excluding VAT) call out fee, which also covers the first hour of activity on site. You will not be charged for travel time.

If the repair takes only forty minutes, will I have to pay for a full hour?

Our minimum charging period is one hour. If the repair is completed in less time than this, why not ask the engineer to stay for the remaining time to carry out a general PC health check or a virus scan.

Following the initial hour, any subsequent time is charged in blocks of 30 minutes.

Which methods of payment do you accept?

We accept payment by cheque or cash. Cheques can only be accepted if accompanied by a valid cheque guarantee card. A full receipt will be given.